Front Office Administrator / Receptionist

Job Description

Front Office Administrator / Receptionist – Luxury Lodge | Bela Bela

Salary : R8,000 – R9,000 Negotiable DOE | Live-in

Kendrick Recruitment is seeking a professional and detail-oriented Front Office Administrator / Receptionist to join the team at a luxury lodge based in Bela Bela. This position plays a vital role in both guest-facing service and back-office coordination, ensuring the smooth running of daily lodge operations.

Key Responsibilities

Oversee front desk operations, including guest check-ins, check-outs, calls, emails, bookings, and general enquiries

Provide a warm and professional welcome to all guests

Maintain a clean, organised, and inviting reception area

Schedule appointments and manage lodge calendars

Support other departments with administrative coordination when required

Reservations & Billing

Accurately manage reservation data on PMS systems

Ensure prompt billing and daily account balancing

Reconcile daily cash, floats, and credit card transactions, investigating any variances

Maintain strict adherence to credit control procedures and documentation

Finance & Reporting

Process payments and allocations on PMS, ensuring accurate reconciliation with NEBULA reporting

Manage petty cash with proper documentation and daily reconciliation

Provide basic bookkeeping support, including purchases against budgets and payroll assistance

Prepare and distribute daily revenue and end-of-day reports

Stock & Systems Management

Monitor and manage stock for the Wellness Centre and Curio Shop

Assist with scheduled stocktakes, ensuring accurate reconciliation and reporting

Ensure all control systems are effectively maintained

Minimum Experience & Requirements

Minimum of 2–3 years’ experience in a similar hospitality role

Matric certificate required; further qualifications advantageous

Proficiency in Microsoft Office, especially Excel

Experience with hospitality PMS systems such as NEBULA, APEX, or OPERA (OPERA Cloud highly beneficial)

Strong organisational, communication, and interpersonal skills

Ability to multitask with excellent attention to detail and problem-solving skills

Confident, well-spoken, and presentable with a good command of English

Valid RSA ID required

Driver’s Licence beneficial but not essential

This is an exciting opportunity for a motivated individual with strong administrative and guest service skills to join a dynamic team at a leading luxury lodge.

Requirements

experience