Key Account Manager

Key Account Manager Africa & Middle East Relocation Services

Drive Superior Service & Strengthen Client Relationships Across Global Mobility Projects

Client Services & Account Management | Market-Related Salary

About Our Client

Our client is a global leader in relocation and mobility services, specialising in complex moves across Africa and the Middle East. With a strong reputation for service excellence and innovative solutions, they help multinational clients streamline their workforce transitions through expert coordination and tailored support. Their mission is to make global mobility seamless, and their tight-knit, high-performing team is central to achieving that.

The Role : Key Account Manager

This role is responsible for managing and growing a portfolio of key client accounts, ensuring service delivery excellence across the relocation lifecycle. Acting as the primary liaison between clients and internal teams, the Key Account Manager translates client requirements into actionable strategies, drives retention, and uncovers new business opportunities.

Key Responsibilities

Proactively manage and grow a portfolio of high-value accounts across Africa and the Middle East

Build and maintain strong, long-term client relationships

Identify and convert client needs into business opportunities

Prepare and manage quotations and pricing policies in line with client requirements

Collaborate with Global Mobility Coordinators to resolve issues and deliver exceptional service

Implement and monitor client-specific procedures and SLAs

Produce accurate, client-ready reports and dashboards for internal and external stakeholders

Develop new ideas to improve service efficiency and delivery standards

Support special projects and additional tasks as delegated by management

About You

3+ years of experience in Key Account Management, preferably in relocation or service industries

Bachelor's degree in Business or a related field (preferred)

Prior exposure to U.S.-based clients is advantageous

Exceptional communication skills in English; proficiency in French is a plus

Advanced Excel and overall strong computer literacy

Strong analytical abilities and a detail-oriented, flexible approach

Service-driven mindset with excellent problem-solving and interpersonal skills