Admin Team Leader
AlexforbesWorkFromHome, Gauteng, South Africa2 days ago
Job descriptionEnsure operational efficiency and financial success of the branch Manage expenses within branch standards and limits Oversee fund allocations and eliminate PI claims Identify opportunities for additional income and cost savings Supervise monthly contribution reconciliations for Pension and Provident Funds Ensure accurate maintenance of member data and Section 13(a) reporting Oversee processing and authorization of claims, including bulk transfers and housing loans Prepare and review monthly client reports, administration reports, and member statements Manage fund changes, financial year-end preparations, and risk reports Ensure timely resolution of queries and emails Build and lead a high-performing team of administrators Conduct recruitment, performance reviews, and disciplinary processes Mentor and coach team members, fostering a culture of continuous learning Facilitate regular team meetings and one-on-one sessions Ensure compliance with deliverables and quality standards Champion Treating Customers Fairly (TCF) principles Deliver accurate and timely communication to clients and members Represent the branch in client meetings and presentations Ensure high-quality service delivery to both internal and external stakeholders Manage client expectations and complaints in line with company procedures Support team during high-pressure periods and absenteeism Take initiative in managing tasks and responsibilities independently Contribute positively to branch operations and internal processes Maintain departmental statistics and identify training needs Lead by example in enforcing procedures and modeling leadership values Confident, assertive, and self-motivated Strong client service orientation and communication skills Ability to manage expectations and influence effectively Team player with high self-awareness and resilience Disciplined, responsible, and accountable Creative problem solver with negotiation and presentation skills Professional demeanor with excellent leadership and management capabilities Proven ability to build and manage teams (minimum 3 subordinates) Skilled in task delegation and conflict resolution Bursary and Leadership Development Programmes to help you grow professionally. E-Learning Forums and continuous learning opportunities. Financial Planning Support tailored for staff. Total Rewards Package : Competitive short- and long-term incentives. Power Of One : Monetary recognition for outstanding performance. Lead Incentives & Referral Bonuses for helping us grow our talent pool. Retirement Fund Contributions starting at 13% of CTC. Group Risk Cover : Funeral, Dread Disease, and Life Insurance. Medical & Gap Cover : 100% of CTC with Discovery / Bonitas (Mandatory unless you are a dependent). Flexible Ways of Work : Hybrid work model to suit your lifestyle. Connectivity Benefit : Wi‑Fi allowance. Employee Wellness & Assistance Programmes to support your wellbeing. My Savings Account to help you plan for the future.
We are looking for a dynamic and experienced Admin Team Leader to lead our Retirement Fund Administration team. This role is ideal for someone who thrives in a fast-paced environment, is committed to operational excellence, and is passionate about delivering exceptional client service.
Education & Experience Requirements
- Matric – Essential
- Relevant bachelor’s degree or Postgraduate Qualification – Advantageous
- Minimum 5 years’ experience in retirement fund administration
- Extensive experience in terminating retirement funds with the FSCA , including managing the full process from preparation of documentation to final deregistration. Proven ability to liaise effectively with stakeholders, ensure regulatory compliance, and meet FSCA requirements within stipulated timelines.
- Minimum 3 – 5 years’ experience in leadership or management roles
Key Performance Areas
Operational & Financial Excellence
Fund Administration Oversight
Team Leadership & Development
Client Service & TCF Implementation
Output, Success & Engagement
Competencies Required
Why Join Alexforbes?
At Alexforbes, we don’t just offer jobs - we build careers. Here’s what makes us stand out :
Growth & Development
Rewarding Performance
Comprehensive Benefits
Work-Life Balance
Join a company that values its people, invests in their growth, and rewards excellence. Be part of a team that’s shaping the future of financial services
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Team Leader • WorkFromHome, Gauteng, South Africa
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