Talent.com
This job offer is not available in your country.
Specialist : Operational Support (Dialler / Campaign Specialist)

Specialist : Operational Support (Dialler / Campaign Specialist)

Capitec BankBellville, Western Cape, South Africa
5 days ago
Job description

Apply by

  • To see what life at Capitec is all about and complete a short assessment, please click here!
  • Once you have completed the above finalize your application by clicking apply below

Why Capitec

At Capitec, we offer our best by living up to our CEO values in every situation – we always put the client first, act with Energy and take Ownership. And to support people in being their best, our Employee Value Proposition offers every value to all team members through cohesive teams, growth opportunities as well as employee benefits and savings. We make it a priority to ensure that each member of the Capitec team feels welcome, valued, focused, and has the opportunity to grow.

Purpose Statement

To play a critical role in enhancing team performance across business support by managing diallers, monitoring campaigns, and compiling operational reports. Provides tactical and operational systems support to ensure system stability, accurate reporting, and minimal downtime. This role is key to optimizing departmental efficiency and enabling data-driven decision-making.

Experience

Min :

  • 1-2 years of dialler reporting experience
  • 1-2 years of operational technical support experience
  • Experience with utilising Microsoft Excel
  • What You Will Be Doing

  • Provide multi-faceted support (systems, reporting, information, query resolution etc.) to portfolio / s as designated.
  • Execute prescribed and detailed processes and actions, apply defined exclusions and use system and business know how to adapt / react and make recommendations, escalations or remediations for issues and challenges e.g., data issues, campaign not performing, Agents under-utilized.
  • Collate data, verify accuracy and make recommendations to stakeholders to enable decision making.
  • Action processes to minimize downtime and maximize Agent performance – deliver dialler efficiencies and value add insights to improve overall operational performance.
  • Monitor and schedule workflow throughout the day, take account of Agent shifts, assist with any system issues and escalate issues to IT when necessary to enable optimisation.
  • Be responsible as the first line for all aspects and types of support and communication and liaise across departments and vendors to collect data for multiple dialler and digital campaigns.
  • Remain up to date and develop own skills and knowledge in respect of best practice within the stakeholder environments as well as respective software and systems
  • Project Delivery

  • Support specific projects, new systems, software and technologies implementation, acting as a lead role when appropriate and required.
  • Be actively involved in the review and implementation of changes in respect of software to facilitate project completion and achievement of efficiencies and objectives.
  • Reporting and Reconciliation

  • Responsible for extracting data, populating reports and coordination for all and varied reporting requirements for internal stakeholders to reflect how they are performing e.g. efficiency of the dialer, agents at work, agents on dialer, operational reports, forecast reports, performance of system, - either creating the reports or liaising with the Operational Systems Support analytics team to develop and satisfy stakeholder requirements.
  • Inform managerial and stakeholder decision making by providing reporting, analysis and insights on campaign activities.
  • Create and test ad hoc reports required by various stakeholders and distribute as required.
  • Perform monthly reconciliations and checks of systems and external parties - align balances and accounts across the systems, check EDCs are collecting on the correct clients - to identify any misalignment and action rectification.
  • System Testing and Security

  • Perform system checks before start of business to ensure systems are available and running which will allow the stakeholder departments to function and operate optimally from start of business.
  • Perform real time checks on an ongoing basis throughout the day to ensure systems are running effectively, identify any problems and either resolve or escalate appropriately.
  • Troubleshoot and diagnose any technical problems by analysing errors, error logs, system events and user information and propose system changes or enhancements.
  • Execute security checks to preserve data and system integrity : updating of parameters, what various stakeholders have access to, retiring of unused accesses and inactive profiles.
  • Qualifications (Minimum)

  • Grade 12 National Certificate / Vocational
  • Qualifications (Ideal or Preferred)

  • A relevant tertiary qualification in Information Technology or Business Management
  • Knowledge

    Min :

  • Dialler software, including technical knowledge of business support systems
  • The business environment in the context of service providers.
  • Client Engagement and Support policies and procedures
  • Ideally :

  • Understanding of Capitec Bank's internal environment and processes
  • Regulations relating to predictive diallers
  • Contact centre software tools
  • Technical knowledge of telecom hardware
  • Cloud service knowledge on platforms such as AWS connect and Salesforce
  • Relevant Capitec policies
  • Skills

  • Analytical Skills
  • Attention to Detail
  • Communications Skills
  • Computer Literacy (MS Word, MS Excel, MS Outlook)
  • Decision making skills
  • Interpersonal & Relationship management Skills
  • Numerical Reasoning skills
  • Planning, organising and coordination skills
  • Problem solving skills
  • Reporting Skills
  • Conditions of Employment

  • Clear criminal and credit record
  • Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.

    #J-18808-Ljbffr

    Create a job alert for this search

    Campaign Specialist • Bellville, Western Cape, South Africa

    Related jobs
    • Promoted
    Short-Term Support Specialist | Cape Town, Centurion

    Short-Term Support Specialist | Cape Town, Centurion

    The Recruitment CouncilCape Town, South Africa
    Role : Short-Term Support Specialist.Location : Cape Town, Centurion.Salary : R800 000 R900 000 per annum.Are you a technically minded insurance professional with strong commercial short-term experie...Show moreLast updated: 30+ days ago
    • Promoted
    Paid Media Campaign Manager (Technical Focus)

    Paid Media Campaign Manager (Technical Focus)

    Communicate RecruitmentCape Town, South Africa
    Platform Management & Optimisation : .Execute, monitor, and optimise paid campaigns across Google Ads, Meta, LinkedIn, etc. Audit accounts monthly; implement conversion tracking (GTM / tagging), bud...Show moreLast updated: 30+ days ago
    • Promoted
    Technical Support Analyst (Stellenbosch)

    Technical Support Analyst (Stellenbosch)

    CuriskaStellenbosch, South Africa
    Job Title : Help Desk Operations and Technical Support (Stellenbosch).Seeking a tech-savvy professional to provide first and second-line support for IT systems and cloud infrastructure.This role foc...Show moreLast updated: 30+ days ago
    • Promoted
    Operations Support Specialist (CMoS) - Hybrid

    Operations Support Specialist (CMoS) - Hybrid

    Profession HubCape Town, South Africa
    Our client is searching for an Operations Support Specialist (CMoS) to join their team.Location : Open to candidates in Cape Town or Pretoria. To work as part of a team, to manage and resolve client ...Show moreLast updated: 30+ days ago
    • Promoted
    Moodle Support Specialist

    Moodle Support Specialist

    Persona StaffCape Town, South Africa
    Provide Tier 1 and Tier 2 support for Moodle users (learners, educators, and administrators).Provide technical support through ticketing systems, email, and phone, ensuring issues are prioritised a...Show moreLast updated: 30+ days ago
    • Promoted
    Application Support Specialist

    Application Support Specialist

    Merand Corbett & AssociatesSomerset West, South Africa
    Provide 1st and 2nd line support for critical business applications.Troubleshoot issues related to data accuracy, user access, and performance. Use Microsoft SQL and MySQL to query databases and ass...Show moreLast updated: 26 days ago
    • Promoted
    Procurement Manager

    Procurement Manager

    Rite RecruitmentKillarney Gardens, South Africa
    Key Job Roles and Responsibilities (including but not limited to) : .Develop and agree strategic objectives within procurement. Manage and support the Request for Quotation (RFQ) process through inter...Show moreLast updated: 6 days ago
    • Promoted
    Recruitment Specialist (International) - Durbanville

    Recruitment Specialist (International) - Durbanville

    Guardian RecruitingCape Town, South Africa
    Responsible for sourcing top talent.Strategic planning, talent management, and effective communication.Manage and keep current various recruitment advertising channels / pipelines (Website, Agencies,...Show moreLast updated: 30+ days ago
    • Promoted
    Campaign Operations Lead (Retail Media)

    Campaign Operations Lead (Retail Media)

    Communicate RecruitmentCape Town, South Africa
    Accountable for all end-to-end campaign implementation processes, from booking to reporting, ensuring they are efficient and effective. Manage third-party media partners and vendors, holding them ac...Show moreLast updated: 3 days ago
    • Promoted
    Campaign Lead

    Campaign Lead

    Communicate RecruitmentCape Town, South Africa
    Lead and coach a small team of campaign specialists.Oversee day-to-day campaign delivery across media and creative execution. Own and improve campaign processes from booking to reporting.Manage exte...Show moreLast updated: 11 days ago
    • Promoted
    Marketing Operations Specialist

    Marketing Operations Specialist

    RainCape Town, South Africa
    Execution-Driven : Takes ownership and delivers campaigns efficiently from start to finish.Highly Organised : Manages multiple priorities with structure, precision, and attention to detail.Collaborat...Show moreLast updated: 30+ days ago
    • Promoted
    Senior Reservations Consultant (Durbanville)

    Senior Reservations Consultant (Durbanville)

    Wild Dreams HospitalityDurbanville, South Africa
    Their lodges are handpicked for their uniqueness, remote beauty, and commitment to protecting Africas wild places.A Tour Operating background, to handle complex travel logistics and understand remo...Show moreLast updated: 17 days ago
    • Promoted
    HR Specialist

    HR Specialist

    Guardian RecruitingDurbanville, South Africa
    As the HR Specialist, you will be the backbone of our SA office operations, providing essential HR support to their teams. You will be responsible for creating and implementing policies and procedur...Show moreLast updated: 30+ days ago
    • Promoted
    Technical Support Specialist

    Technical Support Specialist

    Communicate RecruitmentCape Winelands : Boland, South Africa
    Technically skilled on heat pumps.Provide technical support telephonically.Hands-on fault finding and services.Support clients with WIFI related applications. Minimum 4 years of experience within th...Show moreLast updated: 30+ days ago
    • Promoted
    Regional Technical Support Specialist

    Regional Technical Support Specialist

    The Recruitment GuyCape Town, South Africa
    Title : Regional Technical Support Specialist.Industry : Capital Equipment (Sales & Rental-Hire).Market related TBC (avail / neg). REGIONAL TECHNICAL SUPPORT SPECIALIST.Cape Town (Western Cape regio...Show moreLast updated: 30+ days ago
    • Promoted
    Campaign Manager

    Campaign Manager

    Callforce DirectCape Town, South Africa
    CallForce is a prominent BPO known for delivering exceptional outsourced solutions to our clients.We are seeking a highly skilled and results-driven Campaign Manager for our Outbound Telco Sales di...Show moreLast updated: 30+ days ago
    • Promoted
    HUMAN RESOURCES OFFICER

    HUMAN RESOURCES OFFICER

    Dante PersonnelMilnerton, South Africa
    Degree / Qualification would be beneficial.Medical / Scientific / Maths experience beneficial.Management of leave on payroll and with staff. Trust, Confidentiality and Loyalty is very important to the com...Show moreLast updated: 25 days ago
    • Promoted
    Customs Specialist

    Customs Specialist

    Frank ConsultBrackenfell, South Africa
    Our client, a leading logistics and trading firm, is seeking an experienced.This role is pivotal in ensuring full compliance with customs regulations, accurate and timely submission of documentatio...Show moreLast updated: 30+ days ago