Administrator and Telesales

SUMMARY

The Administrator and Telesales Consultant provides administrative and sales support to the office automation sales team. The role involves managing customer inquiries, generating sales leads via telephone, maintaining records, assisting with quotations and contracts, and ensuring smooth coordination between sales, service, and finance departments.

KEY DUTIES AND RESPONSIBILITIES

• Conduct outbound telesales calls to prospective and existing clients to promote office automation products (e.g., printers, copiers, software, and solutions).
• Generate and qualify leads for the sales team.
• Book appointments for field sales representatives.
• Follow up on quotations, renewals, and service contracts.
• Maintain a database of leads, prospects, and customer information in the CRM system.
• Provide administrative assistance to the sales and management team.
• Prepare quotations, sales proposals, and contracts for customers.
• Process new customer applications and service agreements.
• Handle customer correspondence via phone, email, and in-person visits.
• Maintain filing systems, both electronic and physical, for invoices, contracts, and service documentation.
• Assist with updating price lists, stock availability, and supplier communication.
• Respond to incoming customer calls and direct them to relevant departments.
• Resolve client queries promptly and professionally.
• Follow up on deliveries, service requests, and product installations.
• Maintain positive relationships with clients to encourage repeat business.
• Prepare daily, weekly, and monthly telesales reports.
• Track and record customer interactions and follow-up outcomes.
• Liaise with logistics, finance, and service departments to ensure client satisfaction.
• Support the preparation of monthly sales summaries and management reports.
• Assist with reception duties when needed.
• Order office supplies and maintain administrative stock levels.

QUALIFICATIONS AND EXPERIENCE

EDUCATION

EXPERIENCE

SKILLS AND COMPETENCIES

PERSONAL ATTRIBUTES

KEY PERFORMANCE INDICATORS (KPIs)

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