IT Service Delivery Manager

IT Service Delivery Manager

Essential Functions

• Client Portfolio Management - End of End owner of key accounts from IT Service delivery perspective
• IT Service Management and Delivery - Lead Service delivery Reviews on SLA adherence ongoing projects with Client and Internal stakeholders.
• Participate in ongoing Service Delivery Reviews (MBR / QBR) and also on new business growth calls with client / internal stakeholders.
• Business Value Creation - Responsible for identifying implementing and review of service improvement initiatives. Drive productivity improvements as per plan and control cost of operation.
• Driving Effectiveness of Compliance & Information Security as part of Service Delivery of client processes. - Shoulder responsibility and work with Internal Audit Teams to meet compliance requirements.
• Liaison with the Client to understand delivery requirements and effectively engage and communicate expectations to the Internal Teams.
• Major Incidents Database - Capturing of all Client processes Downtimes / Application Issues & Major Downtimes for usage in future.

Education Requirements

Graduate Preference for B.E. / with industry recognized certifications like ITIL / ITSM PMP

Work Experience Requirements

Required Experience :

Manager

Key Skills

Children Activity,Electrical Engineering,Financial Services,Estimation,Airlines,Asic

Employment Type : Full Time

Experience : years

Vacancy : 1