Personal lines underwriter Jobs in South Africa

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Personal lines underwriter • South Africa

Last updated: 5 hours ago

Promoted

Consultant Personal Lines

Old MutualZA

Job title : Consultant Personal Lines.Manage the end-to-end customer experience for new and existing business by providing first line support to resolve queries, service and retain existing policie...Show moreLast updated: 20 days ago

Marketer (Personal Lines)

Twk Agri (Pty) Ltd.South Africa

Galinco Risk Services, part of the TWK group, has the following vacancy available : Marketer (Personal Lines) at Krugersdorp, Gauteng. Responsibilities and DutiesServicing existing Personal Lines cli...Show moreLast updated: 14 days ago

Financial Advisor - (Commercial And Personal Lines )

InfoempregosSouth Africa

Job Description : Maintain appropriate skills and knowledge in order to provide specialist, professional financial advice in all relevant business areas. We are offering a position for candidates with...Show moreLast updated: 2 days ago

Commercial Underwriter

SanlamSouth Africa

Join our team as a Commercial Underwriter in Roodepoort.About the roleWe are seeking a talented Commercial Underwriter to join our dynamic team in Roodepoort. ResponsibilitiesAssess and evaluate ris...Show moreLast updated: 2 days ago

Treaty Underwriter

SCORSouth Africa

The job holder will need to understand client needs and priorities in order to generate and accept business in accordance with SCOR’s underwriting policies and support the Market Manager in the man...Show moreLast updated: 30+ days ago

Commercial Lines Underwriter

Insurisk Financial Consultants Sa Pty LtdSouth Africa

INSURISK FINANCIAL CONSULTANTS SA PTY LTD Bedfordview, Gauteng, South AfricaInsurance Professional specializing in Ultra High Net Worth (UHNW) individualsRole DescriptionThis is a full-time on-site...Show moreLast updated: 5 days ago

Commercial Lines Underwriter

Mont Blanc Financial ServicesSouth Africa

We are looking for a highly organised and efficient Commercial Lines Underwriter to provide comprehensive administrative support to our brokers at our Bedfordview branch. This role is pivotal in ens...Show moreLast updated: 5 days ago

Senior Underwriting Manager : Personal Lines

Santam InsuranceSouth Africa

Job Description : Salesworx is seeking a Sales & Marketing Consultant for the Emergency Care Division (National) on behalf of their client. Develop and execute marketing and sales strategies for the ...Show moreLast updated: 5 days ago

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Treaty Underwriter

Hannover ReSouth Africa

If you have a strong background in underwriting in the short term insurance or reinsurance industry, then Hannover Re South Africa with offices in Johannesburg, South Africa, has just the role for ...Show moreLast updated: 5 hours ago

Commercial Underwriter

Sanlam LimitedSouth Africa

MiWay is a direct financial services company.We are passionate about service excellence, convenience, and offering our clients superior value products. To be a world-class direct financial services ...Show moreLast updated: 2 days ago

Senior New Business Underwriter - Manchester

Cryer Baker Recruitment Ltd.South Africa

Senior New Business Underwriter - ManchesterReference : AB / Salary : £40k to £60k, plus bonus, pension, 30 days holidayThis is a new and exciting opportunity to work for one of the UK's most reputable...Show moreLast updated: 4 days ago

Team Leader : Personal Lines Underwriting

ImasfinanceSouth Africa

Job title : Team Leader : Personal Lines UnderwritingJob Location : Gauteng, CenturionDeadline : April 21Key Responsibilities : As the Team Leader, you will : Monitor and manage claims activities to ens...Show moreLast updated: 8 days ago

Promoted

Senior Underwriter

PPSZA

Job title : Senior Underwriter.Job Location : Gauteng, Cape Town.Revelant Degree (Bcom, Bsc or Nursing) .Proficient in the assessment and management of underwriting decisions.Technical knowled...Show moreLast updated: 25 days ago

Underwriter (Senior)

Discovery LimitedSouth Africa

Select how often (in days) to receive an alert : Business Unit : Vitality LifeDate : 27 MarAbout DiscoveryDiscovery's core purpose is to make people healthier and to enhance and protect their lives.We ...Show moreLast updated: 9 days ago

Reinsurance Underwriter

Santam BusinessSouth Africa

Who are we?Santam is the market leader in the general insurance industry in Southern Africa.We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are ...Show moreLast updated: 9 days ago

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Engineering Underwriter Position

Vaps Insurance UnderwritersSouth Africa

Engineering Underwriter Position at VAPS Insurance Underwriters.We are seeking an Engineering Underwriter with relevant insurance qualifications such as NQF5, FAIS compliance, and RE5, with a minim...Show moreLast updated: 5 hours ago

Short-Term Personal-, And Commercial Lines Advisors (Insurance)

Atriplea Recruitment & TempsSouth Africa

Our client in the Insurance Industry is looking to hire a Short-Term Personal Line Advisors.Duties and ResponsibilitiesOn-Site Resource : Prospecting and closing of new businessMaintaining of existin...Show moreLast updated: 4 days ago

Credit Underwriter

Network RecruitmentSouth Africa

Be among the first 25 applicantsDirect message the job poster from Network RecruitmentLived abroad for a few years, returned back to South Africa with incredible International Experience.Previous N...Show moreLast updated: 4 days ago

Marine Underwriter

Humankind GroupSouth Africa

The role will be to provide administrative and Sales support in the processing of Underwriting transactions, and to Underwrite risks as permitted by your underwriting authority to meet the requirem...Show moreLast updated: 4 days ago

Underwriter : Personal Lines | Volksrust

The Recruitment CouncilSouth Africa

Our client is on the lookout for an Underwriter : Personal Lines who will assist advisors in managing personal lines insurance policies, from initial underwriting through to policy renewals.Manage t...Show moreLast updated: 30+ days ago

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Consultant Personal Lines

Old MutualZA

20 days ago

Job description

Job title : Consultant Personal Lines

Job Location : Western Cape, Deadline : May 10, 2025 Quick Recommended Links

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Job Description

Purpose :

Manage the end-to-end customer experience for new and existing business by providing first line support to resolve queries, service and retain existing policies and generate sales by co-ordinating activities within Service Level Agreements (SLAs).

Responsibilities :

Telephonically guide customers through the product offering, pricing, terms and conditions.

Take ownership of queries and ensure they are resolved timeously and effectively.

Handle urgent and complex enquiries and requests received telephonically and via email.

Escalate unresolved matters and keep the customer informed of any delays in resolving an issue.

Maintain the outlined QA average on all calls.

Continuously monitor turnaround times and quality standards and resolve issues speedily to enhance client service delivery.

Accurately and efficiently capture all customer data.

Finalise calls at point of contact, where possible.

Forward accurate policy documents to customers within mandated timeframes.

Demonstrate excellent knowledge of the business product offerings, campaigns, rules and conditions in order to recommend the right solution to the customer.

Requirements [Skills and Experience] :

Grade 12

Minimum NQF Level 4 Short Term Insurance (Required)

Relevant Tertiary – or Insurance Qualification.

2 – 3 years’ experience in call centre Experience within the financial services industry

Provides a positive customer experience by being helpful and sensitive to customer needs, managing expectations and providing solutions including directing customers to the correct channel in adherence to procedural, productivity and quality standards. Provides specialist product and service knowledge that may lead to sales generation.

Responsibilities

Product / Service Information

Provide advanced product / service information and respond to basic customer questions about the product / service.

Customer Order Processing

Record and process custom / special customer orders, often dealing with ambiguous delivery expectations.

Resolving Customer Issues

Respond to basic issue escalations promptly and appropriately; provide managerial approvals as required.

Customer Relationship Development / Prospecting

Make calls (by telephone or in person) to allocated customers to develop new relationships. Act as a first point of contact for resolving customer queries and complaints.

Customer Relationship Management (CRM) Data

Schedule follow-up actions and enter relevant information into the CRM system after each contact with a customer to create a call plan and to ensure that the organization has quality data to enable effective customer retention and business development activities.

Customer Needs Clarification

Interview the customer, following a complex multilevel sales script, to clarify the customer's requirements, or assist in conducting interviews with potential customers, making detailed notes to collect client requirements.

Renewals

Provide exceptional service to customers to encourage continued use of the organization's products / services.

Operational Compliance

Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.

Personal Capability Building

Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Skills

Consultative Selling, Customer Complaint Management, Customer Feedback Management, Customer-Focused, Customer Relationship Management (CRM) Software, Customer Service, Customer Service Operations, Customer Understanding, Data Management, Digital Consumer Engagement, Identifying Sales Opportunities, Probing Questions, Sales Data Management, Strengthening Customer Relationships, Upselling

Competencies

Action Oriented

Communicates Effectively

Customer Focus

Decision Quality

Ensures Accountability

Interpersonal Savvy

Manages Ambiguity

Manages Complexity

Education

NQF Level 3 & NQF Level 2 - Below school leaving

Closing Date

15 April 2025 , 23 : 59

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