Regional Customer Success Manager

Company Description

At fibertime™, we build and sell fiber internet in townships. We put fiber in every home, shack, and dwelling, offering daily vouchers so customers can pay-as-you-go instead of being bound by monthly contracts. Our mission is to provide townships communities with access to the freedom of the digital world, unlocking the educational, economic, and entertainment potential of the internet.

Role Description

This is a full-time on-site role based in Port Elizabeth for a Regional Customer Success Manager. The individual in this role will be responsible for ensuring customer satisfaction, managing accounts, and providing exceptional customer service. Day-to-day tasks include monitoring and analyzing customer interactions, addressing inquiries and concerns, and developing strategies to improve overall customer experience and retention.

Qualifications

• Customer Satisfaction and Customer Service skills
• Analytical Skills to monitor and analyze customer interactions
• Strong Communication skills to address inquiries and concerns
• Account Management skills to manage and develop customer relationships
• Experience in the telecommunications or internet services industry is a plus
• Bachelor\'s degree in Business, Communications, or related field preferred

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