Outbound Calling Specialist

Job Title : Outbound Calling Specialist

Position Type : Full-Time, Contract

Working Hours : US Hours

About Pavago

At Pavago, we are hiring for one of our clients who is preparing for a high-volume period of client outreach during the open enrollment season. To ensure smooth operations, they are seeking reliable and professional Outbound Calling Specialists who can manage large volumes of calls with accuracy and care. This role is not sales-driven but focuses on client data verification, ensuring that the client’s database remains accurate, complete, and ready for use. By joining this project, you will play a critical role in maintaining client relationships and supporting seamless administrative processes.

Responsibilities

Client Data Verification

• Make outbound calls to confirm and update client names and addresses.
• Ensure all data collected is accurate, complete, and entered correctly into the system.
• Follow standardized call scripts while maintaining a natural and professional tone.

Client Support & Escalation

Process & Efficiency Management

Professionalism & Compliance

What Makes You a Perfect Fit

Required Experience and Skills

What Does A Typical Day Look Like?

As an Outbound Calling Specialist, you will begin your day by logging into the call center platform, reviewing your call list, and preparing for client outreach. The majority of your day will involve making outbound calls to verify client names and addresses, updating the system in real time as you gather information. While most interactions will be straightforward, you will occasionally transfer calls to the office if a client has questions that require additional support. Throughout the day, you will focus on maintaining accuracy, meeting daily call targets, and ensuring that every client interaction reflects professionalism and courtesy. By the end of your shift, you will have contributed directly to keeping the client database accurate, which is essential for a successful open enrollment season.

Interview Process

Our interview process is designed to evaluate both communication skills and reliability :

Ready To Apply?

If you are detail-oriented, dependable, and confident in managing high call volumes, we would love to hear from you. This is a great opportunity to be part of a meaningful project where your work ensures accuracy, strengthens client relationships, and contributes directly to operational success. Apply today to join a team that values professionalism, reliability, and results.