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Fibre Sales Order Adminsitrator

Optimal Growth TechnologiesMidrand, South Africa

30+ days ago

Job type

Quick Apply

Job description

Bitstream Sales Order Administrator

Duration : 6 months

Location : Midrand

Role purpose :

To capture orders onto partner portals and monitor the delivery against these orders, dealing with any fallouts and ensuring customers are informed.
Includes liaising with different role-players from infrastructure partners and internal sales teams.

Key accountabilities

To capture orders from the system onto partner portals and maintain said orders.

To review order quality coming from Sales channels and summarise feedback to Key Account Managers when corrective action is required.

To manage customer escalations relating to bitstream delivery calmly and effectively

To identify, summarise, & highlight delivery trends to managers.

To ensure data integrity on all orders relating to the network the agent assigned to.

Core competencies, knowledge and experience

Fibre general knowledge / experience (desirable)

Customer facing experience

Siebel, Oracle MSPI, knowledge

Computer Skills (Intermediate Excel)

13-year experience in customer facing position (essential)

Must have technical / professional qualifications :

Matric, plus(required)

Relevant Technical Qualification (e.g. engineering) - Degree / Diploma / T3 / S4 / N6 National Diploma (Desirable)

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Sales • Midrand, South Africa

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