Client Success Manager

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We are seeking a driven and talented Client Success Manager to join our dynamic company. If you have experience in client success and retaining revenue under your management, please consider applying! You will want to know clients like the back of your hand. You will be the main point of contact for clients and will be accountable for the retention of clients. You’ll be responsible for communicating with the client regarding marketing performance, timelines and due dates of workflow, and making sure they get what they need.

You will be reporting to the Head of Client Success. As our CSM, You will be required to have meetings with clients, call them often, follow up with them, and make sure we they understand the value, where they are at, where they are going and what can be done for improvement. You will bring up concerns the client has to the SEO team, PPC team, project manager, and when needed the CEO.

Ideal Qualifications For this Role

• 3-5 years of experience in a client success manager or similar role, preferably in the digital marketing or SEO industry.
• Solid understanding of SEO, digital marketing strategies, and online advertising.
• Excellent English verbal and written communication skills; ability to convey complex concepts clearly.
• Proven track record of meeting or exceeding client satisfaction targets; strong relationship-building skills.
• Proficient in using CRM software, HubSpot preferred but not required.
• Strong analytical and decision-making skills; ability to identify client needs and provide effective solutions.
• Self-motivated with a results-oriented mindset; ability to work independently and as part of a team.

Outcomes You Are Responsible For

Outcomes are tangible and measurable items that are core to your role and cultivate the value that we pay for you to create. These are core outcomes that allows you to know if you are winning in your role.

Capabilities

These are the capabilities that we believe you need to excel at in order to succeed in this role and achieve the valuable outcomes we need you to create in the role.

Duties & Responsibilities

These are some of the core activities / tasks to be performed daily, weekly, monthly, and / or quarterly that you will have on your plate. This is not an exhaustive list.

Compensation

We pay you for the value you have and create at Rotate Digital.

Pay range is dependent on experience.

How to Apply

Do you feel like you would love this role and excel in creating extreme value by being in this position? If so, here is how to apply :

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