Regional Customer Sucess Manager

At fibertime™, we build and sell fiber internet in townships. We provide fiber to every home, shack, and dwelling, offering daily vouchers for pay-as-you-go service, eliminating the need for upfront monthly contracts. Our mission is to bring the educational, economic, and entertainment power of the internet to township communities and provide them with a gateway to the freedom of the digital world.

Role Description

This is a full-time on-site role for a Regional Customer Success Manager based in Pretoria. The Regional Customer Success Manager will oversee customer satisfaction, maintain client relationships, and manage accounts. Responsibilities include resolving customer issues, analyzing customer data to improve service, and ensuring a positive customer experience. The role will also involve maintaining effective communication with clients and internal teams.

Qualifications

• Customer Satisfaction and Customer Service skills
• Strong Analytical Skills
• Excellent Communication skills
• Experience in Account Management
• Bachelor’s degree in Business, Management, or a related field
• Ability to work on-site in Pretoria
• Experience in the telecommunications industry is a plus

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