Applications Support Administrator

Duties & Responsibilities

• Act as the primary contact for ERP-related inquiries and provide technical support to users.
• Configure, customize, and maintain ERP systems to meet business requirements and operational goals.
• Manage user access, roles, and permissions while ensuring compliance with IT governance and audit standards.
• Monitor system performance, conduct regular backups, and resolve errors or downtime issues promptly.
• Coordinate and oversee system upgrades, patches, and version control to maintain system reliability.
• Provide first-line support for ERP, payroll, and other business applications, escalating issues when necessary.
• Collaborate with cross-functional teams to identify, design, and implement system improvements and integrations.
• Develop and maintain workflows, reports, dashboards, and other system enhancements to improve functionality.
• Continuously assess and optimize system performance by identifying bottlenecks and inefficiencies.
• Support and contribute to software enhancement and digital transformation projects.
• Prepare and maintain audit documentation such as access logs, authorization records, and system change reports.
• Ensure compliance with internal IT policies, audit protocols, and external regulatory requirements.
• Manage IT asset records, oversee software licensing, and participate in disaster recovery planning.
• Conduct user training sessions to improve system adoption and provide ongoing application support.
• Develop, update, and maintain user manuals, technical documentation, and training materials.

Qualifications

Skills & Competencies

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