Qualifications & Critical Criteria (Requirements)
- Matric certificate (Grade 12); office administration or hospitality qualification advantageous
- Minimum 23 years experience in front office, reservations, or administrative roles within hospitality
- Proficiency in Opera PMS and Microsoft Office Suite (Excel, Word, Outlook)
- Strong organisational skills and attention to detail
- Ability to manage confidential information with integrity and professionalism
- Strong written and verbal communication skills
- Ability to multitask and work under pressure in a fast-paced environment
- Must hold a valid South African ID
Key Competencies
ð¹ Administrative Accuracy Skilled in managing guest data, reports, and departmental records
ð¹ Systems Knowledge Proficient in Opera PMS, reservations management, and financial reconciliations
ð¹ Guest Support Focus Professional and courteous approach in all guest interactions
ð¹ Problem Resolution Ability to quickly identify and correct administrative or operational issues
ð¹ Collaboration & Team Support Works closely with Front Office Manager, reservations, and finance teams
Duties & Responsibilities
Manage and maintain accurate guest data, reservations, and billing records in Opera PMSProcess reservations, amendments, cancellations, and group bookings efficientlyPrepare and submit daily, weekly, and monthly reports for Front Office operationsSupport the Front Office Manager with scheduling, correspondence, and departmental administrationHandle billing, payment postings, reconciliations, and end-of-day reportsAssist with VIP arrivals, guest communications, and special requestsMaintain filing, compliance, and documentation standards for audits and inspectionsCoordinate with finance for deposits, refunds, and billing queriesSupport training record-keeping, attendance tracking, and internal communicationsEnsure professional conduct and confidentiality when handling guest or financial informationPackage on Offer
Basic salary (TBA)50 / 50 contribution to PensionCompany contribution to medical aidImportant Application Notes
Must hold a valid South African IDOnly candidates with proven front office administration and Opera experience will be shortlistedEnsure your CV is 100% updatedAll applicants will be required to attend a virtual introduction interviewRecruitment aligns with the companys Employment Equity PlanAbout the President Hotel
The President Hotel is on a journey to be considered a true luxury destination.
Purpose : To create and inspire memorable experiences
Vision : To become Cape Towns most loved hotel
Set in the heart of Bantry Bay , between Cape Towns vibrant city life and the Atlantic Ocean, the President Hotel offers :
349 stylish rooms, apartments, and suitesBreathtaking views of the Atlantic SeaboardA palm-lined infinity poolWorld-class restaurantsState-of-the-art conference and event venuesAn iconic working environment where excellence meets opportunity