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Front Office Administrator

Front Office Administrator

Hospitality HireBantry Bay, South Africa
3 days ago
Job description

Qualifications & Critical Criteria (Requirements)

  • Matric certificate (Grade 12); office administration or hospitality qualification advantageous
  • Minimum 23 years experience in front office, reservations, or administrative roles within hospitality
  • Proficiency in Opera PMS and Microsoft Office Suite (Excel, Word, Outlook)
  • Strong organisational skills and attention to detail
  • Ability to manage confidential information with integrity and professionalism
  • Strong written and verbal communication skills
  • Ability to multitask and work under pressure in a fast-paced environment
  • Must hold a valid South African ID

Key Competencies

🔹 Administrative Accuracy Skilled in managing guest data, reports, and departmental records

🔹 Systems Knowledge Proficient in Opera PMS, reservations management, and financial reconciliations

🔹 Guest Support Focus Professional and courteous approach in all guest interactions

🔹 Problem Resolution Ability to quickly identify and correct administrative or operational issues

🔹 Collaboration & Team Support Works closely with Front Office Manager, reservations, and finance teams

Duties & Responsibilities

  • Manage and maintain accurate guest data, reservations, and billing records in Opera PMS
  • Process reservations, amendments, cancellations, and group bookings efficiently
  • Prepare and submit daily, weekly, and monthly reports for Front Office operations
  • Support the Front Office Manager with scheduling, correspondence, and departmental administration
  • Handle billing, payment postings, reconciliations, and end-of-day reports
  • Assist with VIP arrivals, guest communications, and special requests
  • Maintain filing, compliance, and documentation standards for audits and inspections
  • Coordinate with finance for deposits, refunds, and billing queries
  • Support training record-keeping, attendance tracking, and internal communications
  • Ensure professional conduct and confidentiality when handling guest or financial information
  • Package on Offer

  • Basic salary (TBA)
  • 50 / 50 contribution to Pension
  • Company contribution to medical aid
  • Important Application Notes

  • Must hold a valid South African ID
  • Only candidates with proven front office administration and Opera experience will be shortlisted
  • Ensure your CV is 100% updated
  • All applicants will be required to attend a virtual introduction interview
  • Recruitment aligns with the companys Employment Equity Plan
  • About the President Hotel

    The President Hotel is on a journey to be considered a true luxury destination.

    Purpose : To create and inspire memorable experiences

    Vision : To become Cape Towns most loved hotel

    Set in the heart of Bantry Bay , between Cape Towns vibrant city life and the Atlantic Ocean, the President Hotel offers :

  • 349 stylish rooms, apartments, and suites
  • Breathtaking views of the Atlantic Seaboard
  • A palm-lined infinity pool
  • World-class restaurants
  • State-of-the-art conference and event venues
  • An iconic working environment where excellence meets opportunity
  • Create a job alert for this search

    Office Administrator • Bantry Bay, South Africa

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