LCS Sales Coordinator

Job Purpose : The LCS Coordinator is the first point of contact for dedicated customers. The LCS Coordinator contributes to the organisational goals by interacting with customers and Krones internal partners for all matters relating to spare parts, change parts, and retrofits. The focus will be on processing, planning, turnaround times, and quality of response for all enquiries, quotations, and orders. Communication both internally and externally is paramount in this position.

Your Tasks

Job Responsibilities include but are not limited to :

• Coordinating all enquiries, quotations, orders, and invoices for spare parts and KIC business units.
• Following up on open quotations with Customers and Krones stakeholders to ascertain the status of potential orders.
• Technical clarification of all queries before orders are placed, between Customers and Krones stakeholders.
• Support the LCS PM’s with regards to planning of overhauls and installation dates. All actions from Krones LCS are to be closed out timeously and effectively.
• Keep Customers and Krones stakeholders updated and informed on the latest status of distribution timelines.
• Processing all necessary documents accurately and timeously as needed.
• Follow up with Purchasing and Warehouse departments to ensure delivery timeframes are met.
• Effectively using the escalation procedure to proactively prevent order delays and customer escalations.
• Invoice on a weekly basis.
• Weekly feedback task closure updates on the Billing Due list.
• Responsibility for tracking SL1 shipment to ensure on-time deliveries to Customer site, in collaboration with Warehouse.
• Daily updating of the Customer shutdown tracker, with clear communication to Supply Chain and LCS PM’s.
• Collaboration, support and Key Account specific requirements to be followed.
• Proactive participation in personal development along with direct line manager.
• Monday Service board ticket system maintenance.

Your Profile

Qualification, Experience, Behaviours & Skills :

We Offer

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Your application

If you do not receive a response within two weeks after the closing date, please consider your application unsuccessful.

Krones is an equal opportunity employer and will give preference to previously disadvantaged candidates.

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