Sales Account Manager

Sales Account Manager

Drive Growth Through Strategic Distributor Relationships Based in Johannesburg

Location : Johannesburg | Full-Time | Office-Based

About Our Client

Our client is a leading provider of technical product solutions with a strong presence across Southern Africa. The company is known for its focus on innovation, customer service, and quality assurance. With a rapidly growing distributor network, they are committed to supporting their partners with hands-on sales support, reliable service delivery, and continued product education.

Key Responsibilities

• Conduct a minimum of 20 monthly visits to the top 30 active distributor accounts, incorporating product and concept training or new business development discussions; maintain detailed visit reports.
• Manage daily client interactions, including queries, quoting, order processing, and general support services.
• Actively target and schedule meetings with new potential distributor accounts and large end-user clients within assigned territory and industries.
• Introduce relevant product solutions to new and existing accounts through proactive market engagement.
• Prepare accurate quotations including pricing, availability, and delivery timelines, following internal procedures.
• Support marketing efforts including participation in exhibitions, both independently and alongside distributors.
• Maintain stock awareness, adhering to First In, First Out principles where applicable.
• Generate and amend customer orders and related documentation, including acknowledgments and forecasts.
• Provide continuous customer updates, issue alerts, and transparent communication regarding potential delays or conflicts.
• Record and respond to customer complaints, ensuring full documentation and follow-up actions (e.g., credit notes, corrective steps).
• Attend regular sales meetings and contribute to monthly and quarterly reporting, including budget, pipeline, and forecasting activities.
• Develop and maintain sales activity plans, forecasts, and area / customer records to support tactical objectives.
• Deliver professional customer presentations and manage all aspects of the technical and commercial interface.
• Maintain effective cost control through thoughtful business travel and route planning.
• Collaborate with colleagues to cover absences and ensure seamless customer service.
• Demonstrate professional communication across all channels including phone, email, virtual calls, WhatsApp, and live chat.
• Uphold high standards of assertiveness, responsiveness, and interdepartmental collaboration.
• Ensure all actions align with health and safety policies, as well as quality and environmental procedures (ISO9001, IATF : 16949, ISO14001).

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