Campaign Operations Associate Director

Overview

Seeking an experienced Campaign Operations Associate Director to lead a dynamic campaign execution team within retail media. Drive operational excellence by overseeing end-to-end campaign delivery, optimizing processes and fostering strong client and stakeholder relationships. Perfect for a proactive leader who thrives on process innovation and mentoring high-performing teams in a fast-paced environment.

Responsibilities

• Own document and continuously improve campaign processes from booking through reporting
• Manage 3rd-party digital and print media partners ensuring SLA compliance
• Troubleshoot delivery compliance and reporting challenges
• Act as the clients gatekeeper to align bookings and creative with guidelines minimizing revisions
• Collaborate with Media Insights and Platform teams to integrate solutions and boost efficiency
• Provide regular updates to senior leadership on team performance and initiatives
• Build trusted relationships with mid to senior client stakeholders
• Proactively resolve issues to enhance client satisfaction and retention
• Mentor and develop Campaign Managers / Executives on client-facing execution

Skills & Experience

Contact JADE GELDENHUYS on quoting the Ref : CTD .

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Required Experience

Director

Key Skills

Employment Details

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