Director of Housekeeping

We are seeking a highly experienced Executive Housekeeper , ready to step into the Director of Housekeeping role, to lead the hotels Rooms Division housekeeping operations. The successful candidate will take full ownership of guest rooms, public areas, laundry operations, and back-of-house housekeeping, ensuring the highest standards of cleanliness, presentation, and operational efficiency across the hotel.

Critical Criteria (Requirements)

• Minimum 5 years senior leadership experience in luxury hotels (100+ rooms)
• Proven track record in budgeting, strategic planning, and operations management
• Advanced knowledge of Opera PMS and housekeeping systems (Omni, Trac Tech, etc.)
• Strong analytical and reporting skills (Excel proficiency essential)
• Degree or diploma in Hospitality Management preferred
• Exceptional people leadership and succession planning experience
• South African citizen with a valid ID

Key Competencies

🔹 Strategic Leadership & Planning Ability to develop and execute housekeeping strategies aligned with luxury standards

🔹 Operational Excellence Maintain consistent quality across guest rooms, public areas, and laundry operations

🔹 Financial & Resource Management Full P&L accountability, budget control, and CPOR monitoring

🔹 Guest-Centric Approach Commitment to delivering flawless guest experiences

🔹 People Leadership Inspire, coach, and mentor a large team (85+ staff), fostering high performance and accountability

Duties & Responsibilities

Package on Offer

Important Application Notes

Lead with vision, inspire your team, and elevate housekeeping standards at Cape Towns most iconic luxury hotel.