Duties & Responsibilities :
Customer Relationship Management
- Handle incoming inquiries, build strong relationships with clients
- Provide excellent customer service to ensure satisfaction
Sales Support
Process sales ordersPrepare quotationsAssist external Sales team in achieving targets.Prepare regular sales reports and forecasts for the sales team and management.Product Knowledge
Develop an in-depth understanding of the company's product offerings to assist customers effectively.Order Management
Coordinate with the warehouse and logistics teams to ensure timely delivery of products to clients.Account follow up
Monitor customer accounts, follow up on payments, and ensure all documentation is accurate and up to date.Market Awareness
Stay informed about industry trends, competitor activity, and customer needs to provide information recommendations.