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Senior IT Support Engineer

OzowCape Town, ZA

2 days ago

Job description

Job title : Senior IT Support Engineer

Job Location : Western Cape, Cape Town

Deadline : October 26, 2025

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We are seeking an experienced Senior IT Support Technician to join our team. The successful candidate will play a key role in delivering advanced technical support, ensuring high-quality service to end-users, and resolving complex IT issues. This role requires a hands-on technical specialist who can operate independently, mentor junior team members, and contribute to the continuous improvement of our IT environment.

You are an ideal candidate if you have :

7–10+ years of IT support experience in a corporate or enterprise environment

A tertiary qualification in Information Technology, Computer Science, or a related field (or equivalent work experience)

Proven expertise in technical troubleshooting and root cause analysis across hardware, software, networking, and operating systems (Windows OS, M365, Apple IOS)

Strong experience with Microsoft Intune, Microsoft Defender, and Microsoft Purview

Experience supporting and administering Azure cloud services

Familiarity with service management tools, ticketing systems, and ITIL best practices

Advanced problem-solving skills with the ability to resolve escalated and complex issues independently

Excellent communication and interpersonal skills to collaborate effectively with both technical and non-technical stakeholders

Ability to prioritize and manage multiple tasks in a fast-paced environment

Professional certifications such as ITIL Foundation, CompTIA A+, or Microsoft Certified : Modern Desktop Administrator Associate (advantageous)

Your roles and responsibilities :

Provide advanced technical support for escalated and complex IT incidents, ensuring timely resolution in line with SLAs

Troubleshoot and resolve hardware, software, and network issues with a focus on root cause analysis and long-term solutions

Act as a subject matter expert for Microsoft technologies (M365, Intune, Defender, Purview, Azure)

Mentor and provide guidance to junior IT support technicians, encouraging knowledge sharing and skill development

Collaborate with cross-functional teams to improve IT processes, documentation, and service delivery

Assist with the deployment, configuration, and maintenance of corporate IT systems and applications

Contribute to IT security by ensuring compliance with policies, security standards, and best practices

Participate in projects related to system upgrades, migrations, and new technology implementations

Monitor and manage support requests using service management tools, ensuring accurate updates and reporting

Stay current with emerging technologies and recommend improvements to enhance IT operations

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It Support Engineer • Cape Town, ZA

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