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Community Engagement Agent
Lewis GroupCape Town, South Africa30+ days ago
Job descriptionHigh school diploma or equivalent; tertiary education is an advantage. Experience in customer service, social media management, or call centres. Strong communication skills. Attention to detail and positive attitude.
Job Description :
The Community Engagement Agent will be the frontline representative, engaging daily with customers through social media, live chat, and review platforms to ensure a positive brand experience.
Key Responsibilities :
- Respond to customer inquiries, reviews, and feedback promptly.
- Record interactions and escalate complex queries.
- Identify customer sentiment trends and report findings.
- Assist in growing our online community presence.
Qualifications :
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Community Engagement Agent • Cape Town, South Africa
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