Business Development Manager

Overview

Position : Business Development Manager

Location : Lynwood, Pretoria

Are you all about client services and addressing customer concerns? Are you a sales-driven person with the ability to motivate teams to achieve targets? Do you love working with people and ensuring they feel heard? Then raise your hand because we’re hiring!

This role plays an integral part in our team, as you will be responsible for our LBC Sales Team, ensuring targets are met and providing coaching and mentoring where needed.

Overview of fit

A specialist who is an expert in achieving and exceeding sales targets and motivating others to do the same. Responsible for the success of the sales team and building relationships with our clients. You are self-motivated and self-driven with an unwavering ability to continuously learn and improve. You love working with people and your number one priority is customer satisfaction, as well as marketing the Business’ products.

Responsibilities

• Providing support to your team and ensuring sales targets are met.
• Grow and build the client base.
• Present to clients to attain new business.
• Manage and convert leads into sales and ensure outcomes are captured onto the system.
• Inform the team by explaining procedures; answering questions; providing information.
• Assist the team with escalations and how to manage these.
• Evaluate problems and complaints of clients and provide proper solutions.
• Respond to the needs of clients and provide personalized service.
• Provide information on the company’s products or services and generate interest in the offer.
• Upsell products and services to own clients and coach the team to do the same.
• Research needed information using available resources.
• Make relevant notes from client interactions.
• Identify issues that clients might be struggling with and find solutions; escalate where required.
• Report on client feedback.
• Manage and update client databases.
• Manage the team and ensure KPIs are in place.

Skills and attributes

Qualifications and requirements

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