IT Helpdesk Support

SUMMARY

Help Desk Agent (Dr Fix)

POSITION INFO

Note : This role is with Intellicomms, a Fedgroup partner company

We’re looking for a reliable and experienced IT Helpdesk Support (Dr Fix) with strong ICT knowledge to support a key client on‑site in Randburg. This is a hands‑on role suited to someone slightly more senior, with solid skills in desktop support, networking, and server maintenance.

About the Role

Intellicomms is looking for a hands‑on, knowledgeable, and reliable IT Helpdesk Support (Dr Fix) with strong ICT industry experience to provide on‑site support to one of our key clients based in Parktown. This role is ideal for someone slightly more senior, with a solid background in desktop support, server maintenance, networking, and a broad understanding of ICT environments.

Key Responsibilities

• Provide on‑site support for desktops, laptops, printers, and mobile devices
• Troubleshoot hardware and software issues in a Windows environment
• Assist with basic server management, monitoring, and patching
• Maintain and troubleshoot LAN / WAN infrastructure, wireless networks, and VPN configurations
• Provide support for Fortinet / Fortigate firewalls and other network‑related issues
• Offer first‑line support for Microsoft 365, Azure AD, and other cloud‑based systems
• Monitor system performance and security alerts; escalates complex issues where needed
• Support ICT infrastructure planning and implementation for the client environment
• Log and manage support tickets accurately; follow through to resolution
• Liaise with third‑party vendors and service providers for support and procurement
• Ensure high uptime, effective issue resolution, and excellent client service
• Document systems, procedures, and changes according to IT best practices

Minimum Requirements

Advantageous

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