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Senior Insights Executive

IQbusinessJohannesburg, ZA

12 days ago

Job description

Job title : Senior Insights Executive

Job Location : Gauteng, Johannesburg

Deadline : October 14, 2025

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Job Description

We have an opportunity for a seasoned XM Senior Insights Executive to lead projects and accounts, driving insights and growth through expert research design and data analysis. As a key team player, you'll manage account activities, collaborate across departments, and ensure timely delivery of high-quality results.

Roles and Responsibilities :

A good understanding of XM / CX Research

Leadership skills

Project management skills

Ensure sound relationships with all internal and external stakeholders

Research design, Data analysis, consolidation and presentation

Translate data into insights that address key client business questions

Develop and implement appropriate reporting, tracking and analysis methods

Contract Renewals

Technical platform knowledge

Knowledge transfer

Thought leadership

Competencies :

Strategic Thinking / Insights

Business Acumen

Analytical thinking

Attention to detail

Customer insight & focus

Relationship building / Networking

Service delivery excellence

Decision making

Open & effective communication

Problem solving

Process Orientation

Adaptability

Critical thinking

Storytelling

Time management

Requirements :

3 - 5 years research experience (preferably in the CX or Market research industry)

Holds a degree in economics, marketing, sociology, psychology, science, research, statistics, or business, preferably a post-graduate qualification

Fluent in English (spoken and written)

Proficient in Microsoft and Office tools; specifically, MS Outlook, Excel, PowerPoint, and Word

Research / Data Analysis jobs

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Senior Executive • Johannesburg, ZA

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